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About US
Contact Centers are Mission Critical
Don’t leave your contact center’s success to chance. Choose the best!
Contact Management Solutions has over 40 years of contact center management and consulting experience
The Technical Side of Contact Center Stuff
Whether you're just starting out or looking to restructure your contact center tools and software, we've got you covered. CMS has the experience in implementing leading manufactures cloud based omni-channel technology solutions, WFM and Quality Management applications
Our Expertise
Contact Management Solutions is led by Gerry Barber, Senior Consultant. Gerry, has delivered successful contact center operations in the Financial, Business to Consumer, Business to Business., Human Resources, IT and Heath Care sectors. Gerry is a “lifetime Achievement” award recipient from ICMI, the leading contact center think tank and serves on the board of advisors for Call Center Coach
Gerry’s Recent Contact Center PipeLine Articles
Our Services
- Contact Center Health Checks
- Employee Engagement Consulting
- Contact Center Technology Consulting
- Customer Experience Consulting
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